Digital Repair Intake & SMS Notifications
for Independent Jewelry Stores
Structured intake with documented details, customer acknowledgment, secure repair records, and automated status updates.
Designed from firsthand experience inside independent jewelry stores.
Why Most Repair Processes
Break Down
Paper tickets get lost
No photo proof of condition
Voids leave no audit trail
Customers dispute scratches
No live status visibility
No internal accountability
What BenchLynk
Repair Does
A complete repair tracking system designed for operational discipline
Capture intake photos
Mandatory photo documentation at intake
Generate digital claim tickets
No more lost paper tickets
Track status in real-time
Received → Ready → Picked Up
Log void reasons
Complete audit trail with timestamps
Secure multi-user access
Role-based permissions for your team
SMS pickup notifications
Automatic customer alerts
Intake Interface In Action
benchlynk.app/intake
Step 1: Customer Details
Enter customer information and contact details
Step 1: Customer Details
Enter customer information and contact details
Photo Documentation
Mandatory intake photos for every repair
SMS Notifications
Automatic customer status updates
Confirmed Receipt
Digital ticket with full audit trail
Built For
Independent Jewelry Store Owners
Take control of your repair process
Store Managers
Maintain operational discipline
Bench Jewelers
Track work with clarity
Multi-location Operators
Centralized oversight across stores
Private Pilot Program
We are onboarding a limited number of stores for early pilot testing.
This is not a public SaaS launch.
Customers receive messages only regarding their repair status. Stores receive account-related notifications.
SMS Repair Notifications
BenchLynk sends SMS repair notifications only after explicit customer consent during the jewelry repair intake process.
During Intake
Customers enter their mobile phone number and must check an unchecked consent checkbox that states:
The checkbox is not pre-selected
Consent is not required to complete the repair intake
Messages are strictly transactional
No Marketing
BenchLynk does not send marketing or promotional messages.
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